REFUND POLICY

Refund and Cancellation Policies:

Refunds: We offer a 30-day refund. To request a refund, please contact us via the given contact information on our contact page. State your order details, order number, your contact information when contacting Steel Shadows.

Reasons for Requesting a Refund:

1.Defective or Malfunctioning Product:

If the product you received is not working as intended or has a manufacturing defect, you have the right to request a refund. This could include issues such as non-functioning components, broken parts, or significant deviations from the product's advertised features or specifications.

2.Damaged Product During Shipping:

In the event that the product you ordered arrives damaged or in poor condition due to mishandling during shipping, you are entitled to request a refund. This could involve visible external damage, internal damage affecting the product's functionality, or missing components.

3.Dissatisfaction with Product Quality:

If you are not satisfied with the quality of the product you received, such as substandard materials, poor craftsmanship, or significant deviations from the expected standards, you may request a refund. This can apply to both physical goods and digital products or services.

4.Incorrect Product or Size:

If you receive a product that differs significantly from what you ordered, such as the wrong item or an incorrect size or variant, you can request a refund. This could include receiving the wrong color, model, or version of the product.

5.Unmet Expectations:

If the product you purchased does not meet your reasonable expectations based on the description, images, or representations provided by the seller, you have the right to seek a refund. This can include cases where the product's actual performance, appearance, or functionality falls short of what was advertised.

Cancellations: You may cancel your order within 24 hours from the time of purchase. Please follow this Cancellation Process:

1.Initiate Cancellation:

•To cancel your order, please contact our customer support team by phone or email within the designated cancellation period.

•Provide your order details, including order number, product name, and purchase date, to help us locate your order quickly.

2.Cancellation Eligibility:

•Check the terms and conditions or our refund policy to determine if your order is eligible for cancellation.

•Certain products or services may have specific cancellation restrictions or timeframes, which will be communicated at the time of purchase.

3.Cancellation Request Review:

•Our customer support team will review your cancellation request and verify if it meets the eligibility criteria.

•We may request additional information or clarification to process your cancellation request efficiently.

4.Cancellation Confirmation:

•Once your cancellation request is approved, you will receive a cancellation confirmation email or notification.

•The cancellation confirmation will include details regarding any applicable refunds, credits, or charges associated with the cancellation.

5.Refund or Return Process:

•Depending on the nature of your order, you may be eligible for a refund or return.

•If a refund is applicable, it will be processed using the original payment method or according to our refund policy. If a return is required, we will provide instructions on how to return the product and initiate the return process.