PRIVACY POLICY
This Privacy Policy explains how Steel Shadows ("we," "us," or "our") collects, uses, stores, and protects the personal information of individuals ("you" or "users") who interact with our website and services. We are committed to safeguarding your privacy and handling your personal data responsibly.
1. Information We Collect: We may collect the following types of personal information from you:
• Contact information (such as name, email address, and phone number) when you voluntarily provide it to us.
• Payment details (such as credit card information) when you make a purchase through our website.
• Website usage information, including IP addresses, browser type, and browsing behavior, using cookies and similar tracking technologies (refer to our Cookie Policy for more details).
• We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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2. How We Use Your Information: We use the personal information we collect for the following purposes:
• To provide and maintain our products and services.
• To process your orders, and payments, and fulfill your requests.
• To communicate with you about your orders, and inquiries, and provide customer support.
• To improve our website, products, and services based on your feedback and browsing experience.
• To send you promotional offers, newsletters, or marketing communications with your consent (which you can opt-out of at any time).
• To comply with legal obligations or enforce our rights and policies.
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3. Data Security: We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
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4. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely delete or anonymize it.
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5. Third-Party Sharing: We may share your personal information with trusted third parties who assist us in providing our products and services, such as payment processors, shipping providers, and analytics tools. These third parties are authorized to use your personal information only as necessary to perform services on our behalf and are obligated to keep your information confidential.
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6. Your Rights: You have certain rights regarding your personal information, including the right to access, correct, update, or delete the information we hold about you. If you wish to exercise any of these rights, please contact us using the information provided below.
7. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any modifications or revisions will be effective upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically for any changes.
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8. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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9. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via our contact page or the given contact details.